Ondine knows your house as a member of the team does. She answers on your website, by email and on WhatsApp, takes requests for treatments, tables and transfers, and refers to you anything she has not been told. You keep the final word on every reply.
Ondine answers only from your house's own information and documents. She never invents a rate, an opening time or an availability, and she confirms nothing on your behalf.
At any hour, in the guest's own language, on your website, by email and on WhatsApp. Your opening times, your rooms, your spa, your table, your policies: all of it comes from your own record and your own menus.
Every request for a treatment, a table, a transfer or a room enters a log. Your team confirms or declines with one tap. Nothing is booked without you.
What she has not been told, she says so plainly and passes to your team, with the guest's message. You answer once: she remembers it for next time.
The management area installs on your phone straight from the browser, with no app store in the way.
By default, Ondine drafts her reply and submits it to you: one tap and it is sent. When your house is satisfied, you lift that setting and she answers on her own.
“Ondine, note that the pool is closed on Tuesday mornings.” It is recorded, and your guests are told from the next question onwards. You may dictate to her and have her read out loud.
Every request, from whom, in which language, through which channel, and what awaits your decision. Confirm, decline, mark as handled.
Upload your spa menu or your restaurant card: Ondine reads them and works from them. A price changes, you upload the new card, she is current.
Monthly prices, excluding tax, cancellable each month from your area. A conversation is one exchange with one guest, however many messages it takes. Paid yearly, one month is free: the year counts as eleven months.
A one-off set-up fee of €490 covers writing your house's record from your website and your documents, installing the bubble and briefing your team. Beyond the conversations included, €0.50 per conversation, and service is never interrupted. You are told by email at 80 % of your allowance.
Today, Ondine connects to no property management system. She takes your guests' requests and places them in a log your team confirms, like a switchboard that never sleeps. Reading the day's arrivals, a guest's name from a room number and availability from Mews and Cloudbeds is under study, with no date announced. Oracle Opera would require Oracle certification, which takes longer.
No, and that is not the intention. Ondine introduces herself as the assistant of the house, every email carries a note that it is assisted, and a member of your team remains reachable. It is both the law and good manners.
She says so plainly and passes the question to your team, with the guest's message. She never guesses a rate, a time or an availability.
The database and the service are hosted in Europe. Conversations are kept for 90 days, the log for 12 months, then deleted automatically. You may export or delete a guest's data at any time from your area. A data processing agreement under Article 28 of the GDPR is provided, naming our sub-processors.
A few days. We write your house's record from your website and your menus, you review it, and the bubble goes onto your site with one line of code.
The Premium plan covers several properties under one management. Cruise lines fall outside these three plans: passenger numbers, satellite connectivity and a decision taken at head office call for a study of their own. We prepare a quotation.
Ondine is published by SDO Studio, a development studio based in Nice, founded and led by Séléna d'Orion. We build applications and platforms for houses that care about their name: bespoke websites, booking, payment, client areas, assistants.
Ondine came from a simple observation: in a luxury house a guest writes at midnight and expects an answer, and the night team has neither the time nor the languages. We built the assistant we would have wanted to find.
We look after each property ourselves: the record is written with you, the set-up is done by us, and you speak to the person who built the tool, not to a support desk.
We remain a small house, by choice. That is what allows us to answer quickly and to hold the quality.
We prepare her record from your website before the meeting: you question her about your rooms, your spa and your table, and you judge. The demonstration commits you to nothing.
Request a demonstrationor call us: +33 6 12 45 35 53